At Isaac Nest, we want you to be completely satisfied with your purchase. If you are not happy with your item(s), we offer a hassle-free returns and refunds policy subject to the following terms:
Returns
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You may return your item(s) within 14 days of receiving your order.
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The item(s) must be unused, in the original packaging, and in the same condition that you received them.
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To initiate a return, please contact us at [email protected] within the 14-day window.
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Please include your order number and the reason for the return when contacting us.
Refunds
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Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
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If your return is approved, your refund will be processed to your original payment method. Please note that Cash on Delivery orders will be refunded in the form of store credit.
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Refunds will be issued within 7-10 business days after your return is received and approved.
Non-returnable Items
Certain items, such as personalized or custom-made products, are not eligible for return or refund unless they arrive damaged or defective.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will offer a full refund or exchange for the item(s).
Shipping Costs
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Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon receipt.
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Original shipping fees are non-refundable, unless the item was defective or an error occurred during processing.